Frequently Asked Questions

General Questions

Supported Devices

  • What devices does Eigooo support?

    Currently we support iPhone, iPad, iPod Touch running iOS 7.0 or higher, and Android. Please check the details on the relevant store.

  • Do you plan to support other devices in the future?

    We plan to support Desktop PC in the future.

  • I bought a new device and can't chat anymore. What should I do?

    We only support having the app on one device at a time so please remove the app from the old device and reinstall on the new one if needed.

Payment

  • How can I pay for the monthly plans?

    We currently support two payment options:
    1. PayPal
      -PayPal is a simple and safe way to with credit card or from your bank account. To pay using PayPal, please visit this page
    2. iTunes in-app purchase
      - You can also pay for the monthly plans using your iTunes account. You can do this from within the app.

  • What is PayPal?

    PayPal is a service that enables you to pay, send money, and accept payments. Simply choose PayPal when you select a payment option on this site, and you can quickly open a PayPal account and add your payment method to complete your purchase. You can use your PayPal account to shop with millions of merchants and sellers around the globe wherever you see the PayPal logo.

  • I purchased a message pack in the app but did not receive any additional messages. What should I do?

    Please send an email to feedback@eigooo.com with your account details, such as the email you used to sign up with, and details of what you purchased.

  • Can I get a refund?

    We do not issue refunds at this time.

  • Cancelling a monthly plan

    If you wish to cancel your monthly plan, please email us at feedback@eigooo.com with details including the email address you used to sign up with.

Chatting

  • Is there a time limit on how long I can chat?

    There is no time limit, however Eigooo's business hours are 8:30JST to 25:00JST (1AM) every day, so you cannot chat outside of those hours. JST is Japan Standard Time.